Refund policy

RETURN AND REFUND POLICY

At Seren, we stand behind every order with a 90-day money-back guarantee — no questions asked.

Returns If you are not completely satisfied with your purchase, you have 90 days from the date of delivery to request a return. To initiate a return, contact us at support@byseren.co with your order number and reason for return. We will provide you with a prepaid return label at no cost to you.

Refunds Once we receive and inspect your returned item, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or card provider may require additional time to process the refund.

Damaged or Incorrect Items If you received a damaged, defective, or incorrect item, please contact us at support@byseren.co within 7 days of delivery with a photo of the issue. We will send a replacement or issue a full refund immediately — no need to return the item.

Non-Returnable Items Items that have been used beyond reasonable inspection and show signs of misuse are not eligible for a refund.

Contact Email: support@byseren.co Phone: +352 661 450 459 Address: Hauptstrooss 39, Wilwerdange, Luxembourg 9980 Support hours: Monday to Friday, 9:00 AM – 6:00 PM CET